When will I get my order?
Christmas Shipping Cut-Offs:
Parcel Post: 12th December*
Express Post: 15th December*
*Once your order is fulfilled from our warehouse we cannot control the delivery speed of AusPost. Usually, it takes 3-5 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Standard: 5–14 business days after dispatch
Express: 2-5 business days after dispatch
Our fulfilment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
As well as our warehouse we also work with on-demand order fulfilment companies with facilities worldwide. Most items will dispatch from Australia but some will come from anywhere worldwide. If an item is dispatching from outside of our warehouse – this will be noted on the product page.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbours, get in touch with us at firstname.lastname@example.org with your order number.